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From Conflict to Collaboration
- Duration
- 2 days.
- Hours
- 6 hours plus lunch break.
- Target Audience
- For everyone who interacts with other staff members.
- Mode
- In-Person/Online Training.
Introduction
Conflict is part of our everyday life, especially now when companies experience the pains of staff working from home. With virtual communication, more miscommunication happens. The economy is bad and everyone has to find innovative ways to be profitable. The pressure and frustrations result in more conflict.
This workshop improves your expertise in conflict management to find your way back collaboration. You avoid the 7 destructive conflicts behaviours and engage conflicts constructively. Recognize conflict management style the other person is using to keep your emotions under control. The workshop finishes with collaboration – how to achieve this, especially with psychological safety in the team.
Tools
- Self discovery.
- Role plays.
- 24 diagnostic questions to get to the real issue.
- 5-step methodology to resolve conflicts.
Course Objectives
At the end of this programme, the participants will:
- Manage their own emotions.
- Use the repeatable 5-step methodology to resolve conflicts.
- Engage the other person constructively.
- Know how to have a collaborative team.
Methodology
This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.
