Solve Problems & Make Decisions

Duration: 2 days.
Hours: 6 hours plus lunch break.
Target Audience: This program is suitable for managers and those who solve problems and/or make decisions.
Mode: In-Person.

Introduction

A brief overview.

This programme is a follow-on to the Thinking skills (Analytical, Critical and Creative) course. Thinking skills define the problem, identify the possible causes, develop solutions and design persuasive arguments to have the recommended solution accepted.

Decision-making skills are needed throughout the problem-solving process. It is used to decide what possible causes of the problem to focus on, how to design solutions and to select the “best-fit” solution to recommend. The 6 biases in decision-making are clearly explained to avoid falling into these traps. Factors often forgotten are highlighted so that these are always included in making decisions.

A 5-step methodology is used to ensure people do not rush off to solve symptoms but defines the problem statement, identifies the root cause(s), analyses relevant data and have implementation issues considered in designing practical solutions.

Identifying & Defining Problems 90%

Strategies for Solving Problems 85%

Determining Who Makes Decisions 75%

Deciding on Best Options 80%

Course Objectives

At the end of this programme, the participants will:

Manage their own emotions.
Use the repeatable 5-step methodology to resolve conflicts.

Engage the other person constructively.
Know how to have a collaborative team.

Methodology

This stimulating program maximises understanding and learning through lectures, examples and samples of concepts shared, role-plays, individual and group work.